Data Deletion Instructions
UCB, operated by Tekera Corp, lets you request deletion of personal data we hold.
If you are an End User (you messaged a business on WhatsApp)
The business you contacted controls your data. To delete it, contact that business directly.
If you are a UCB Customer / account holder
Request deletion through your UCB account portal (in-app support). Tell us what you want deleted (your account, a specific conversation, or a specific contact).
What happens next
- We verify your identity / ownership of the data.
- We delete the requested personal data from our systems as soon as reasonably practicable.
- We confirm by email once complete.
Some data may be retained where the law requires it (for example, records we must keep for legal or security reasons); we delete it once that requirement ends.
Message content is also held briefly by the WhatsApp / Meta Cloud API and is deleted by Meta under their retention policy.
Contact
Tekera Corp, 418 Broadway, Albany, NY, 11305, or through your UCB account portal.